Add-on 02 · Review management
Thoughtful replies.
Even to criticism.
Your customers take time to leave a review. We help you reply in your own voice, with clear rules rather than blind automated posting.
Review management
+29€
net per month
Can be added to Basic. Included in Pro Plus AI.
Enquire about this add-onWhat you get
A clear service.
Not a black box.
For businesses with regular new Google reviews that want to reply promptly and politely without writing every reply themselves.
- A short briefing on tone, length, form of address and boundaries.
- Draft replies for positive, mixed and critical reviews.
- Automatic publishing only for explicitly approved, low-risk categories. Critical and sensitive cases require approval.
- Monthly email report, optionally also as a PDF: reply status, response times and recurring themes.
★★★★★
“The appointment was moved twice. The work was good in the end, but communication was difficult.”
Review · example
Draft replyawaiting your approval
Thank you for your honest feedback. We’re glad you are happy with the result, and we’re sorry we had to move the appointment twice. We should have told you sooner and more clearly. We have looked into it internally. Your team at …
How it runs
Set up properly.
Then run on clear rules.
- 01Define your voice
- 02Review examples
- 03Connect Google
- 04Approve rules
- 05Handle replies
- 06Review feedback
Expectations
What you can expect.
And what you can’t.
Included in Pro Plus AI. No double charge for included services.
What you can rely on
- A short briefing on tone, length, form of address and boundaries.
- Draft replies for positive, mixed and critical reviews.
- Automatic publishing only for explicitly approved, low-risk categories. Critical and sensitive cases require approval.
- Monthly email report, optionally also as a PDF: reply status, response times and recurring themes.
Not automatically included
- No bought or solicited fake reviews
- No guarantee that a review will be removed
- No legal advice on disputed reviews
- A reply does not replace a personal conversation with an unhappy customer
Before activation we check access, permissions and interfaces. The written offer sets out the exact scope.
Are replies published without my consent?
Only in cases you have explicitly approved, such as short thank-you replies to positive ratings without text. Criticism, mixed and unclear reviews always come to you first.
Will replies sound like templates?
That is exactly what we avoid. In a short briefing we agree form of address, tone and length, and each reply responds to what the customer actually wrote.
What about an unfair or false review?
We flag it to you immediately, suggest a factual reply and show you how to report the review to Google. Whether it is removed is Google’s decision.
Further reading (German)
Your next step.
Not your next project.
Tell us about your business in a few lines. We reply personally, usually within one working day.